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Ordering and Payment

Sue’s Silk accepts most major credit cards, including Visa, MasterCard, Discover, and American Express. We also offer the option to place your order through PayPal. We do not accept personal checks, money orders or cash. 


Your card will be charged when your order is placed. You’ll receive an email confirmation summarizing the details of your purchase. Online orders are processed Monday through Friday, excluding holidays. Items typically ship on the next
​business day.

 

Security

All transactions are processed in a safe and secure environment. We use advanced Secure Socket Layer (SSL) technologies to encrypt all of your credit card information, making it impossible for any unauthorized parties to access it. We do not store any of your credit card information in our database.
 

Shipping and Delivery

Orders are processed within one day and will ship out immediately, unless it is custom made. If you do not receive your order within one week for U.S. shipping, please let us know.

We ship via USPS and UPS. Most products are less than one pound and will take 2-10 days for delivery by parcel post and 2-5 days for first class. We charge an additional $1 for international handling fee. We do not ship to P.O. boxes.


Return Policy

It is our goal to provide 100% satisfaction. If you do not like the product you ordered, please return within thirty (30) days in good condition to receive a full refund of the cost of the item.


Mail to:

Sue's Silk, 344 Maple Ave., West, #335,

Vienna, VA 22180, USA. 

Shipping & Return Policy